One of the most important members of the casino staff is the casino host. The main objective of a casino host such as the newtown casino would be to talk to the clients and customers and they aim to create a good relationship with them. If people feel secure and happy, they will most likely be playing more games than people who are not.
The casino host also has the ability to provide customers with comps. The term “Comps” refers to either free meals and other complementary stuff. This is usually issued by the casino host and it will be given to certain players who have met certain criteria (though, there are times where casinos offer this to all clients).
The casino host also talks to the marketing managers frequently. It is the marketing managers’ job to make sure that they entice more and more people to come to the casino, stay, and ultimately play.
One of the hallmark features of a casino host is that they are friendly and warm. They know how to look at a person and they will talk to them in a manner that would best help them to open up to the host.
There are some clients who ask for comps, but as I’ve said earlier, comps are only given to certain clients that meet certain criteria.
However, in the event that the particular client that is asking does not qualify, the host would suggest to them suitable alternatives that will help satisfy the customer.
Their aim is to make the player happy as it has been shown that people who are happy not only about the ambiance but also to the casino staff, that they are more willing to put their money and resources in just to play the games.
Meeting a Casino Host
The casino host is not at all hard to find. In fact, once you enter the premises, they will usually be the ones to approach you and to ask you about what you want or need.
In the event that the casino host does not come for you, you can just call using your hotel and make the reservations from there.
Once you talk to the casino host, ask pertinent questions about the casino such as the rates, the perks, the games available, among other things.
Another thing that a casino host can help you with is making a reservation.
Suppose that you want to play a game of poker in the next half hour or so, they will make suitable reservations for you so you can just come down and play whenever your turn is up.
Whenever you meet with your host in person, always be kind enough to introduce yourself. If you want to get a comp, ask the host how you can avail of it and they will usually give you the correct instructions.
Once you’ve played your heart out and you decide to leave, always notify the host that you’re leaving. Before you head out, you will be usually given something; either a game perk, a comp, among other things.